3mbw Privacy Policy

Information Collection

3mbw collects various types of information in order to provide its services. The details of the information collected are described below:

1.1 Information Provided Directly

When you create an account on 3mbw, use our services, or contact us, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and national identity card details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account)
• Username and password
• Profile photo (optional)

1.2 Automatically Collected Information

When you visit our website or use our services, certain information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Date, time, and duration of page visits
• Links clicked and pages visited
• Transaction history and betting activity
• Login and logout times

1.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as identity verification agencies, payment processors, and fraud prevention service providers. This information is used solely to ensure the security of the platform and to meet legal obligations.

Purpose of Information Use

3mbw uses the information collected for the following purposes:

2.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Providing betting and gaming services
• Processing deposit and withdrawal transactions
• Managing bonuses and promotions
• Providing customer service and support

2.2 Security and Compliance

• Detecting and preventing fraud and illegal activity
• Verifying user age (ensuring 21+)
• Complying with Anti-Money Laundering (AML) regulations
• Adhering to applicable laws and regulations

2.3 Communication and Marketing

• Sending important account-related notifications
• Informing you about promotional offers and new features (based on your consent)
• Notifying you about changes or updates to services

2.4 Analysis and Development

We use the information collected to analyze our platform's performance, improve the user experience, and develop new features. This analysis is always conducted in a secure and confidential manner.

Information Storage and Security

3mbw places the highest importance on protecting your personal information. We implement modern technical and organizational measures to ensure your information remains secure at all times.

3.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption is used for all data transmissions
• Advanced encryption methods are applied to stored information
• Secure and modern server infrastructure is used
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are kept active

3.2 Access Control

Only authorized personnel can access your personal information, and their access is limited to what their work requires. All our staff are bound by strict confidentiality agreements and receive regular data protection training.

3.3 Response to Data Breaches

If your information security is compromised for any reason, we will promptly take the necessary steps and notify the relevant authorities and affected users.

Sharing Information with Third Parties

3mbw never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

To operate our services we use certain trusted third-party services, such as:

• Payment processing services (bKash, Nagad, Rocket, Upay, etc.)
• Identity verification agencies
• Fraud prevention services
• Cloud hosting and infrastructure providers
• Customer service software providers

All such third parties operate under strict confidentiality agreements and only receive access to the information necessary to provide their specific services.

4.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• As part of a court order or valid legal process
• In response to a valid request from a government or regulatory authority
• When needed to assist in the investigation of financial crime or fraud
• To protect the rights and safety of 3mbw or other users

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases we will notify you in advance and the new entity will be required to follow this privacy policy.

Cookies and Tracking Technologies

3mbw uses cookies and similar tracking technologies on its website. These help improve your browsing experience and assist us in analyzing the performance of our services.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the website, such as maintaining login sessions.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze user behavior and improve services.
• Security Cookies: Used to detect fraud and unauthorized access.

5.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some features of the website to not work properly. Essential cookies are always active because the service cannot be provided without them.

Your Rights

As a user of 3mbw, you retain the following rights regarding your personal information:

6.1 Right to Know

You have the right to know what information we have collected about you. If you contact our support team, we will provide you with a complete data report.

6.2 Right to Correction

You have the right to have any inaccuracies or errors in your information corrected. You can update many details directly from your account settings.

6.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, some information may be required to be retained for a specified period for legal or regulatory reasons.

6.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. You can opt out of promotional communications at any time.

6.5 Right to Data Portability

You can receive your data in a structured, commonly used format. To exercise this right, contact our support team.

To exercise any of the rights above, contact us via live chat or email. We will respond to your request within 30 business days.

Protection of Minors

3mbw is intended only for individuals aged 21 and above. We do not intentionally collect personal information from any minor. If a minor attempts to use our services or we become aware that we have collected a minor's information, we will immediately close that account and delete the relevant information.

We follow strict age verification procedures at the time of registration. If you are aware that a minor is using our platform, please notify us immediately.

Protection of Payment Information

Protecting your financial information is extremely important to us. 3mbw handles your payment-related information in the following ways:

• Complete payment details (such as bKash/Nagad PIN) are never stored on our servers
• Payment processing is completed directly through registered payment gateways
• Transaction confirmations and reference numbers are stored securely
• SSL encryption is used for all financial transactions
• Suspicious transactions are immediately flagged for review

For transactions via bKash, Nagad, Rocket, Upay and bank transfer, the minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000. All transaction records are retained in accordance with legal requirements.

Data Retention Period

How long 3mbw retains your personal information depends on the type and purpose of the data:

9.1 Active Accounts

All necessary information is retained while your account remains active. Even after account closure, some information may be retained for the reasons stated below.

9.2 Legal Retention Obligations

• Transaction records and financial data: minimum 5 years
• Identity verification information: minimum 5 years after account closure
• Customer support communication history: 3 years
• Betting history: minimum 3 years

9.3 Deletion Process

After the legal retention period expires, data is securely deleted or permanently anonymised. This process is carried out in a secure and verifiable manner.

Changes to This Policy

3mbw may update this privacy policy from time to time. Changes may be made for the following reasons:

• To stay in line with legal or regulatory changes
• Due to the addition of new services or features
• To improve data protection practices
• To add clarity based on user feedback

For significant changes, we will notify you in advance by email or through a notice on the website. Continued use of the service after a policy change will be considered as your acceptance of the new policy.

The "Last Updated" date at the top of this page always reflects the most recent version. Previous versions may be made available upon request.

Contact Us

If you have any questions, concerns or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali — via the live chat button on the website

We will take any request or complaint you have seriously and will try to respond as quickly as possible. Your privacy and data protection are our highest priority.

For more information, please see our Terms & Conditions, Responsible Gaming Policy and FAQ pages.